Job Descriptions

Registration

In this front-line position, you will be expected to greet all patrons with excellent customer service. As part of the registration team, you will be obtaining and tearing tickets from arriving attendees, as well as checking attendees for re-entry into the festival. Registration is responsible for managing the flow of incoming attendees and monitoring the front door area. The building has limited capacity, which means that the front door positions will be monitoring the number of attendees in the building. The ticket support position is also responsible for directing media, VIPs, and volunteers to appropriate places or people. Excellent communications skills required. In this role, you will have the opportunity to interact with event coordinators, attendees, and other volunteers.


Coat Check

In this position, you will be responsible for the coat check area. As attendees arrive, you will be taking their jackets, placing the tag on a hanger, handing them a tag, and hanging the jacket. You will also be retrieving and returning coats as requested. The coat check area can be hectic depending on the weather outside. This position involves interacting with attendees, volunteers, and event coordinators.


Greeter

In this position, you will be handing out programs; floating and monitoring in a specific area, directing attendees to areas, counting the number of attendees entering and exiting, providing support where needed. As part of the Greeter team, you will have a strong presence on the floor and will be asked to be aware of security issues such as: unsupervised children, theft from exhibitors, lost or misplaced items. However, you will not be expected to attend to compromising situations. You will need to be well-informed on all aspects of the festival as you will need to be able to answer any question an attendee has or, if unable to answer the question, know where to find the answer. This position involves interacting with exhibitors, event coordinators, attendees, and volunteers.


Exhibitor Support

In this position, you will be assisting exhibitors with preparing and displaying their products. You will also act as a liaison between the exhibitors and event coordinators as needed. The needs of the exhibitors will depend on the products and services that they offer which could vary from customer service, washing dishes, boiling water, etc. You will have the opportunity to learn about all things tea while interacting with exhibitors, festival attendees, and other volunteers.


Site Crew – Set Up/Tear Down

The Site Crew is responsible for ensuring that merchandise and materials are distributed timely and safely before and after the event. This position can be physically demanding and heavy lifting may be required at times. Your assistance may include unloading vehicles, lifting merchandise, transporting products, etc. This position involves interacting with exhibitors, event coordinators, and volunteers.


Floater

The Floater position is responsible for ensuring that everything is running smoothly across the festival, and may be asked to relieve a fellow volunteer so they may take a break. As a part of the Floater Team, you will have a strong presence on the floor and will be asked to be aware of security issues such as: unsupervised children, theft from exhibitors, lost or misplaced items. However, you will not be expected to attend to compromising situations. In addition to supporting the other volunteers, you will be responsible for maintaining compost, garbage, water, and recycling stations. You will be walking the floor to collect cups from attendees, deliver water from stations to exhibitors, and ensure general clean up during the festival. This position involves interacting with exhibitors, attendees, and volunteers.


Door Prize Supervisor

The Door Prize team is responsible for ensuring that a high level of customer service is maintained while supervising the area. Duties can include: displaying items, answering inquires from attendees, raffle promotion, selling tickets, and cleaning the area. General clean up involves collecting items and packing up supplies. The ability to multitask is an asset. This position involves interacting with attendees and volunteers. You may be reassigned to the Floater when support is required.


Photographer

As part of the Photography team for the festival, you will be responsible for photographing the event. You will be responsible for capturing designated photos as outlined by the Marketing Coordinator. Creativity, prior photography experience, and the submission of a resume are musts for this position. You will have the opportunity to interact with volunteers, attendees, exhibitors, sponsors, and event coordinators.

Please note: In this position you will be expected to participate in pre-event planning in order to establish photography needs of the festival. This will require attendance at one 2-3 hour meeting prior to the festival. If you are interested in this position, please note it in the comments section of the form, along with your previous photography experience.


Event Day Marketing

As part of the Marketing team for the festival, you will be responsible for coordinating the onsite social media marketing campaign. Creativity, prior marketing experience, and the submission of a resume are musts for this position. You will have the opportunity to interact with volunteers, attendees, exhibitors, sponsors, and event coordinators.

Please note: In this position you will be expected to participate in pre-event planning in order to establish marketing needs of the festival. This will require attendance at one 2-3 hour meeting prior to the festival. If you are interested in this position, please note it in the comments section of the form, along with your previous marketing experience.